The commitment to security of Viajemos.com

PICKING UP YOUR VEHICLE WITH MINIMAL CONTACT

•  • We use plexiglass counter shields to observe social distancing protocols.

 • Floor decals at our rental counters. to ensure six feet of distance from other customers.

 • Disposable gloves and/or hand sanitizer will be available.

 • Rental agents will be wearing masks.

 •Paperless rental agreements are available at most locations.

 • We are limiting the number of passengers on each bus.

In many locations. you may use Avis Preferred to walk directly to your vehicle. ensuring a full contactless experience.  Use our app to choose your vehicle and make any modifications needed to your rental.

LEAVING OUR FACILITY SAFELY. USING A CONTACTLESS PROCESS

You may leave your window closed upon exit. and simply hold your driver’s license up to the window. Our exit gate agent will be wearing a mask and will verify your information from outside.

We perform multiple cleanings for each vehicle and are using EPA-certified disinfectants before and after each rental. with special attention paid to: steering wheels. dashboards. handgrips. radio dials. cup holders. center consoles. and interior/exterior door handles.

RETURNING YOUR VEHICLE SAFELY AND SANITIZING THE VEHICLE FOR THE NEXT RENTER

 • Upon returning the vehicle to our facility. please gather all of your belongings and exit the vehicle.

 • We will send your receipt to the email address on file. or you may retrieve your receipt by clicking here.

 • A paper receipt will be available if required. Return agents will be wearing masks.

 • Further cleaning will occur after the vehicle is moved to our cleaning stations to ensure that multiple cleanings are done for each vehicle.

When It’s Time to Hit the Road, We Will Be Here.

Complete Clean Pledge

Today and every day, we are committed to maintaining the highest standards of cleanliness in the industry. Now more than ever, our customers and employees deserve to know we stand behind that commitment with the Complete Clean Pledge. Following guidance from leading health authorities and in partnership with the travel industry, we pledge to go above and beyond our already rigorous cleaning protocols, including strict sanitizing procedures to protect the health and safety of all.

While we’ve always had a very formal training process in place that instructs all employees on the proper cleaning of a vehicle, employees are now being trained to implement new and more comprehensive mandates that include enhanced cleaning guidance for vehicles, shuttles and branch locations, as well as social distancing practices.Vehicles

Clean vehicles have always been important to us, but at this moment in time, we know vehicle cleanliness is even more critical.

Each of our vehicles is thoroughly cleaned between every rental and backed with the Complete Clean Pledge. This includes washing, vacuuming, general wipe down and sanitizing with a disinfectant that meets leading health authority requirements, with particular attention to more than 20-plus high-touch points including:

 • Key / key fob

 • Steering wheel

 • Steering column

 • Seat belts

 • Center console

 • Door interiors

 •Door pockets

 • Interior door handles

 • Exterior door handles

 • Seat pockets / seat surfaces

 • Areas between seats & consoles

 • Areas between seats & doorjambs

 • Cupholders / compartments

 • Instrument panel

 • Accessory panel / touchscreen

 • Rearview mirror / side mirrors

 • Visors / visor mirrors

 • Dashboard / vents

 • Gear stick / gear shift

 • Trunk release

 • Among other high-touch areas

We also have measures in pl ace to immediately isolate and quarantine any vehicle if needed.

Sanitized. Sealed. Delivered.

Before we rent any vehicle, they are cleaned and disinfected to follow CDC guidelines with our 15-point cleaning process. We use our Hertz Total Disinfectant and seal the vehicle for your protection:
• Exterior wash
• All interior surfaces wiped
• Compartments checked and cleaned
• Odors removed
We’re here to get you there.

CURRENT INFORMATION CONCERNING CORONAVIRUS (COVID-19)

GENERAL INFORMATION

We at SIXT are aware that the outbreak of COVID-19 (coronavirus) is currently impacting the global community. Every day we feel the effects of this situation in our private and professional life, with national authorities taking extraordinary measures to contain the pandemic. We know that this situation also raises uncertainty among our customers. Therefore, we want you to know that:

OUR CLIENTS’ AND EMPLOYEES’ WELL-BEING AND SAFETY IS OUR TOP PRIORITY!

We are constantly monitoring the situation and, together with the responsible authorities, are making decisions, which allow us to best serve our clients. This includes measures we are taking to prevent the spread of the coronavirus (COVID-19), so that we can always provide a safe environment for our customers and employees in these challenging times.

For this reason, we have implemented the following important safety measures to ensure the highest standards and minimize the risk of transmission:

HYGIENIC STANDARDS IN OUR BRANCHES

We have distributed hygiene materials and introduced intensive cleaning processes to minimize virus transmission in our branches. Additionally, we are following the recommendations of the World Health Organization (WHO) to reduce the risk of transmission during the Coronavirus outbreak by updating our operations, for example:

•  • Instructing our employees to wash their hands thoroughly and regularly.

•  • Building plexiglass counter screens in all branches.

•  • If required by the local authorities, all of our agents with customer contact are wearing facemasks to protect themselves as well as customers.

VEHICLE CLEANING

We’ve always taken seriously the cleanliness of our locations and vehicles, and we know this is more important now than ever. We are implementing additional measures to clean and disinfect our locations and vehicles, in alignment with guidance from health authorities. This includes routine cleaning with a recommended disinfectant of all frequently touched surfaces at our locations, such as countertops, door handles, kiosks, workstations and bathrooms.

We also have a very formal training process in place that instructs all employees about the proper cleaning of vehicles. Of particular focus, our procedures mandate a thorough cleaning and wiping of the interior with a recommended disinfectant. This includes the dashboard, instrument panel, steering wheel, center console, cup holders, compartments, seats, between console and seats, between doorjambs and seats, door and door pockets, among other areas. We are frequently reinforcing the importance of this process with our employees.

We are closely monitoring Coronavirus (COVID-19) and following the current guidance from the leading government and health authorities to ensure we are taking the right actions to protect our customers, employees and the communities where we operate.

Please also know that we continue to maintain our high standards for safety and cleanliness. In addition to practicing preventative measures to reduce the spread of germs within our facilities, all of our vehicles go through a rigorous, multi-step cleaning process for each rental. We are remaining vigilant in upholding these practices and will take additional precautions as recommended by the Centers for Disease Control & Prevention (CDC), World Health Organization (WHO) and local governments.

We have enhanced our cleaning practices:

 • Around the world, we have enhanced our cleaning methods at our locations and our shuttle buses including using approved disinfectant to regularly wipe down high-touch areas such as door handles, counters, kiosks and other hard surfaces.

 • We’ve added more alcohol-based hand sanitizers and are reminding employees to take important hygiene steps, including frequent handwashing and staying home if ill.

 • Following CDC guidelines, our vehicles are cleaned and disinfected with our multi-point cleaning process:     

1. 1. Disinfect vehicle at return area.
2. 2. At cleaning area, inspect interior of vehicle, tires and overall vehicle condition.
3. 3. Check wiper fluid and replenish if needed.
4. 4. Remove trash and lost/found items.
5. 5. Vacuum trunk, front seat area and rear seat area.
6. 6. Clean window interiors.
7. 7. Spray odor eliminator.
8. 8. Disinfect all high-touch contact areas (steering wheel, consoles, door handles, etc.).
9. 9. Wash exterior of vehicle.
10. 10. Perform quality check.
11. 11. Move vehicle to parking stall.
12. 12. Disinfect driver area again and perform final check.

VEHICLE CLEANING

We’ve always taken seriously the cleanliness of our locations and vehicles, and we know this is more important now than ever. We are implementing additional measures to clean and disinfect our locations and vehicles, in alignment with guidance from health authorities. This includes routine cleaning with a recommended disinfectant of all frequently touched surfaces at our locations, such as countertops, door handles, kiosks, workstations and bathrooms.

We also have a very formal training process in place that instructs all employees about the proper cleaning of vehicles. Of particular focus, our procedures mandate a thorough cleaning and wiping of the interior with a recommended disinfectant. This includes the dashboard, instrument panel, steering wheel, center console, cup holders, compartments, seats, between console and seats, between doorjambs and seats, door and door pockets, among other areas. We are frequently reinforcing the importance of this process with our employees.

HERE’S WHAT WE’RE DOING

 • We’ve enhanced the techniques used to clean our vehicles after each rental. In particular, we are paying special attention to interior customer touch points such as seats, steering wheels, door handles and other hard surfaces.

 • We are also cleaning our facilities frequently with recommended sanitizing products.

 • In addition, we are taking steps to ensure the welfare of our employees. This includes instructing employees who feel ill to stay home and consult their healthcare providers.   We are also urging all employees to be vigilant about frequent hand washing.

We are closely monitoring Coronavirus (COVID-19) and following the current guidance from the leading government and health authorities to ensure we are taking the right actions to protect our customers, employees and the communities where we operate.

Please also know that we continue to maintain our high standards for safety and cleanliness. In addition to practicing preventative measures to reduce the spread of germs within our facilities, all of our vehicles go through a rigorous, multi-step cleaning process for each rental. We are remaining vigilant in upholding these practices and will take additional precautions as recommended by the Centers for Disease Control & Prevention (CDC), World Health Organization (WHO) and local governments.

We have enhanced our cleaning practices:

 • Around the world, we have enhanced our cleaning methods at our locations and our shuttle buses including using approved disinfectant to regularly wipe down high-touch areas such as door handles, counters, kiosks and other hard surfaces.

 • We’ve added more alcohol-based hand sanitizers and are reminding employees to take important hygiene steps, including frequent handwashing and staying home if ill.

 • Following CDC guidelines, our vehicles are cleaned and disinfected with our multi-point cleaning process:     

1. 1. Disinfect vehicle at return area.
2. 2. At cleaning area, inspect interior of vehicle, tires and overall vehicle condition.
3. 3. Check wiper fluid and replenish if needed.
4. 4. Remove trash and lost/found items.
5. 5. Vacuum trunk, front seat area and rear seat area.
6. 6. Clean window interiors.
7. 7. Spray odor eliminator.
8. 8. Disinfect all high-touch contact areas (steering wheel, consoles, door handles, etc.).
9. 9. Wash exterior of vehicle.
10. 10. Perform quality check.
11. 11. Move vehicle to parking stall.
12. 12. Disinfect driver area again and perform final check.

HERE’S WHAT WE’RE DOING

 • We’ve enhanced the techniques used to clean our vehicles after each rental. In particular, we are paying special attention to interior customer touch points such as seats, steering wheels, door handles and other hard surfaces.

 • We are also cleaning our facilities frequently with recommended sanitizing products.

 • In addition, we are taking steps to ensure the welfare of our employees. This includes instructing employees who feel ill to stay home and consult their healthcare providers.   We are also urging all employees to be vigilant about frequent hand washing.

Can I be sure that I will not be infected by renting one of your vehicles? Do you have special measures in place to prepare the vehicles?

In addition to the reinforced vehicle cleaning measures we have already implemented. with the systematic use of disinfectant agents. we are also currently deploying extra measures in these key stations: systematic desk disinfection between each customer and "zero contact" policy (vehicle key sealed in an envelope once disinfected).

All our vehicles are cleaned before hire and we have implemented additional cleaning measures including sanitizing surfaces within the vehicle.

As a valued customer, we are closely monitoring the ongoing and increased uncertainty that surrounds the Coronavirus (COVID-19) and have implemented enhanced measures to ensure the safety of our customers and employees.

Some of the key initiatives we have put in place include:

 • Our standard cleaning routines are very thorough; however, during this time, we have enhanced our efforts in cleaning and disinfecting hard surfaces and frequently touched items.

 • Increased sanitization of our public rental spaces with recommended cleaning products.

We are communicating with our employees on a regular basis, providing updates on the virus and how AEZ is supporting a safe and healthy workplace. Among the workplace practices we are instituting are additional employee attentiveness and mandated frequent hand washing, as well instructing employees who feel ill to stay home and consult their healthcare providers.

YOUR SAFETY. AS WELL AS THE SAFETY OF OUR PEOPLE. IS OUR #1 PRIORITY!

In addition to the reinforced vehicle cleaning measures we have already implemented. with the systematic use of disinfectant agents. we are also currently deploying extra measures in these key stations: systematic desk disinfection between each customer and "zero contact" policy (vehicle key sealed in an envelope once disinfected).

All our vehicles are cleaned before hire and we have implemented additional cleaning measures including sanitizing surfaces within the vehicle.

Are you one of our clients and have doubts about your trip given the current situation with the Coronavirus (Covid - 19)?

At Centauro we are open to answer any queries you may have regarding your next car rental with us so that you travel with peace of mind and security, whatever your destination.

Our priority is your safety and that of our team, therefore, Centauro is following the recommendations received by local health authorities and the World Health Organization (WHO) in all our offices.

YOUR SAFETY. AS WELL AS THE SAFETY OF OUR PEOPLE. IS OUR #1 PRIORITY!

In addition to the reinforced vehicle cleaning measures we have already implemented. with the systematic use of disinfectant agents. we are also currently deploying extra measures in these key stations: systematic desk disinfection between each customer and "zero contact" policy (vehicle key sealed in an envelope once disinfected).

All our vehicles are cleaned before hire and we have implemented additional cleaning measures including sanitizing surfaces within the vehicle.

We have enhanced the cleaning procedures of our entire fleet, with the vehicles not only getting the normal high standard valet that you would expect, but also the interior of each vehicle is being fully sanitized giving our customers added peace of mind.

The wellbeing of our customers and employees is a top priority. With the continuous news regarding coronavirus (COVID-19), these are the steps we are taking:

- We are carefully monitoring the situation and are following the guidance and recommendations from the World Health Organization and our national health agencies.

- At Guerin we always take cleaning seriously and put extreme emphasis on following comprehensive cleaning procedures of our vehicles – inside and out. During this time, these procedures are more important than ever.

- We are thoroughly instructing our staff in following the guidelines from World Health Organization as well as national health agencies. We are especially instructing staff in staying at home if they have any symptoms.

- We recommend against handshakes and instruct all to keep an extra distance.

- Wherever possible, we have placed hand sanitizers for our customers.

Your safety, as well as the safety of our people, is our #1 priority!

In addition to the reinforced vehicle cleaning measures we have already implemented, with the systematic use of disinfectant agents, we are also currently deploying extra measures in these key stations: systematic desk disinfection between each customer and ''zero contac'' policy (vehicle key sealed in an envelope once disinfected).

Traveling safely ...

We have reinforced our standard vehicle cleaning procedure between each rental, including methodical use of disinfectant agents.

Go Safe Plan: Choose a hire car to move around safely

At Record go, we’ve launched the Go Safe plan at all our branches with the aim of offering our customers the safest transport option. To do this, we’ve reinforced the standard cleaning processes of our rental cars to the highest standard and following disinfection.

Vehicle cleaning and disinfection

All the cars are meticulously cleaned before and after every rental.

 • We disinfect the interior, paying special attention to the following parts: steering wheel, indicators, dashboard, handles, entertainment system controls, cup holders, centre console and door handles.

 • We carry out a final interior disinfection, with the doors closed and the engine running. In this way, the particles penetrate every crevice of the car and the air ventilation ducts.

 • We disinfect the exterior, paying special attention to critical areas like handles, doors and the boot.

 • We seal and certify the vehicle, disinfect the key and leave it ready for the next customer.

Safe vehicle collection and return

 • We control the maximum capacity of branches.

 • We provide our customers with hand sanitiser and masks.

 • We disinfect the key with hydroalcoholic gel on the spot.

 • We digitalise the rental contract to avoid unnecessary contact (it can also be printed if necessary).

Is it safe to use the Shuttle bus?

Yes, we’ve reinforced the hygiene processes on our buses by applying exhaustive cleaning protocols.

 • We’ve installed protective screens on each row.

 • We offer hand sanitiser, gloves and masks before boarding.

 • In order to avoid crowds, we guarantee that the safe social distance between passengers will be respected.

We guarantee the safety of our employees.

Our staff, who check their temperature when starting their working day, have regulation PPE in order to carry out their activities in safe conditions and, as an extra protective measure, we’ve provided protective screens at our branch counters.

Dear Customers,

Due to the recent outbreak of the Coronavirus, we would like to inform you that Surprice Car Rentals is closely monitoring the situation and implementing all the necessary measures to keep our clients, employees and the communities we operate safe.

Our company follows all hygiene protocols in all our facilities and vehicles around the world, in order to prevent any further cases of coronavirus.

We will keep our clients informed of any further updates regarding the situation and hope you remain safe and healthy at all times!

Surprice will be at your disposal, for any questions or concerns.

Thank you!

COVID-19 INFORMATION

With the news dominated by Coronavirus, we wanted to get in touch and let you know that we are vigilantly implementing enhanced protocols to ensure your safety.

 We are closely monitoring the guidance of the World Health Organization regarding the spread of the virus and our focus is to ensure we meet customer needs whilst doing our part to keep you and our employees safe.

 Here’s what we’re doing:

 • We’ve enhanced our already robust cleaning techniques of our vehicles after each rental. In particular, we are paying special attention to high contact areas such as steering wheels, door handles and other hard surfaces.

 • We are also cleaning our facilities frequently with recommended sanitizing products and encouraging all employees to be vigilant about frequent hand washing.

 • In addition, we are taking steps to ensure the welfare of our employees. This includes instructing employees who feel ill to stay home and consult their healthcare providers.